Privacy Policy
Your privacy matters. Here's how we collect, use, and protect your data.
Last updated: January 11, 2026
GDPR Compliant
EU Data Protection
Encrypted
AES-256 Security
No Tracking
Minimal Analytics
Your Data
Full Control
Data Controller
Who is responsible for your data
True Registrar is the data controller responsible for processing your personal data. As data controller, we determine the purposes and means of processing personal data in accordance with the General Data Protection Regulation (GDPR) and Dutch data protection laws.
Contact Information
Data We Collect
Information we gather from you
We collect information that you provide directly to us, as well as information automatically collected when you use our services.
Account Information
- • Name and contact details
- • Email address
- • Billing address
- • Company name and VAT number
- • Phone number
Payment Information
- • Payment method details
- • Billing history
- • Transaction records
- • Invoice information
Technical Data
- • IP addresses
- • Browser type and version
- • Device information
- • Operating system
- • Access timestamps
Domain Data
- • Domain registration information
- • WHOIS contact details
- • DNS configuration data
- • Transfer authorization codes
How We Use Your Data
Purpose of processing your information
Service Provision
To provide, maintain, and improve our domain registration, hosting, and infrastructure services.
Billing and Payments
To process payments, send invoices, and manage your account billing.
Customer Support
To respond to your inquiries, provide technical support, and resolve issues.
Security
To detect, prevent, and address fraud, abuse, security issues, and technical problems.
Legal Compliance
To comply with legal obligations, such as ICANN requirements for domain registrations.
Communications
To send service-related notifications, updates, and promotional materials (with consent).
Legal Basis for Processing
Under GDPR, we process your data based on these legal grounds
A Contract Performance
Processing necessary to provide services you've requested and fulfill our contractual obligations.
B Legal Obligation
Processing required to comply with legal requirements such as tax laws and ICANN regulations.
C Legitimate Interest
Processing for our legitimate interests, such as fraud prevention and service improvement.
D Consent
Processing based on your explicit consent, such as marketing communications.
International Data Transfers
How we handle cross-border data
Your personal data may be transferred to, stored, and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place:
Adequacy Decisions
EU-approved countries
Standard Clauses
EU-approved contracts
Encryption
Data in transit protection
Data Retention
How long we keep your data
We retain personal data only as long as necessary for the purposes described in this policy or as required by law.
| Data Type | Retention Period |
|---|---|
| Account information | Duration of account + 2 years |
| Billing records | 7 years (legal requirement) |
| Support tickets | 3 years after resolution |
| Server logs | 90 days |
| Marketing preferences | Until consent withdrawn |
Your Rights
Control over your personal data
Under GDPR, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Correct inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data ("right to be forgotten").
Right to Restrict
Limit how we process your personal data.
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or marketing.
To exercise any of these rights, please contact us at privacy@trueregistrar.com. We will respond within 30 days.
Additional Information
Children, third-party links, changes, and complaints
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our portal with at least 30 days' notice.
14. Complaints
If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with a supervisory authority. In the Netherlands, this is the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).
You may also use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.
Contact Us
Questions about your privacy?
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: