Terms & Conditions

3.1 Formation of Agreement

An agreement between True Registrar and the Client comes into effect when: (a) the Client places an order through the True Registrar portal and receives confirmation from True Registrar, or (b) True Registrar and the Client sign a separate written agreement. All orders are subject to acceptance by True Registrar. True Registrar reserves the right to refuse orders without providing reasons.

3.2 Account Creation

To use our services, you must create an account by providing accurate, current, and complete information:

3.3 Account Security and Confidentiality

You are solely responsible for maintaining the confidentiality and security of your account credentials (usernames, passwords, API keys, authentication tokens). You must implement appropriate security measures, including strong passwords and multi-factor authentication where available.

3.4 Eligibility and Authority

You must be at least 18 years old and have the legal capacity to enter into binding contracts under Dutch law. If you are acting on behalf of an organization, you represent and warrant that you are authorized to bind that organization to these Terms.

3.5 Identity Verification

True Registrar reserves the right to verify your identity or authority at any time by requesting additional documentation, including but not limited to government-issued identification, proof of business registration, or corporate authorization documents. Failure to provide requested verification may result in suspension of services.

4.1 Illegal and Criminal Activities

• ✕ Violate Dutch law, EU law, or any other applicable jurisdiction's laws
• ✕ Involve fraud, identity theft, or financial crimes
• ✕ Distribute malware, viruses, ransomware, or harmful code
• ✕ Engage in phishing, spam, or other deceptive practices
• ✕ Distribute illegal content, including child exploitation material

4.2 Network Abuse

• ✕ Launch or participate in DDoS attacks or network flooding
• ✕ Send unsolicited bulk email (spam)
• ✕ Port scanning or unauthorized access attempts
• ✕ Interfere with other users' services

4.3 Resource Abuse

• ✕ Cryptocurrency mining without authorization
• ✕ Operating open proxies or relays without authorization
• ✕ Excessive resource consumption affecting others
• ✕ Running torrents or file-sharing on shared hosting

5.1 Pricing and Billing

All prices are listed in Euros (€) and are exclusive of VAT unless otherwise stated. VAT will be applied according to applicable Dutch and EU regulations. Prices are subject to change with 30 days' notice.

5.2 Payment Methods

5.4 Late Payment

If payment is not received within the due date, we reserve the right to:

• • Suspend your services immediately
• • Charge late payment fees and interest as permitted by law
• • Terminate your account after 30 days of non-payment
• • Pursue collection through legal means

5.5 Refunds

6.1 Registration Terms

Domain registration is subject to the policies of the relevant registry and ICANN (for applicable TLDs). You agree to comply with all applicable registry policies, ICANN regulations, and these Terms. Domain registration does not confer ownership but rather a right to use the domain name for the registration period.

6.2 WHOIS Information

You agree to provide accurate, current, and complete WHOIS information and to keep it updated. False, inaccurate, or incomplete WHOIS information may result in domain suspension, cancellation, or transfer refusal.

6.3 Domain Renewal

Domains must be renewed before expiration to maintain registration. True Registrar will send renewal reminders, but you are responsible for ensuring timely renewal. Expired domains may enter a redemption period where recovery fees apply.

6.5 Domain Disputes

Domain disputes are handled according to ICANN's Uniform Domain-Name Dispute-Resolution Policy (UDRP) or applicable registry dispute policies. True Registrar will comply with valid court orders, UDRP decisions, and registry policies regarding domain transfers or cancellations.

7. Data and Intellectual Property

You retain all ownership rights to Your Content. By using our services, you grant True Registrar a limited, non-exclusive license to host, store, and transmit Your Content as necessary to provide the services. True Registrar retains all intellectual property rights to its services, software, documentation, trademarks, and service marks.

8. Service Level Agreement

Our Service Level Agreement (SLA) is available separately and forms part of these Terms. For detailed information, please review our Service Level Agreement.

9. Data Protection and Privacy

True Registrar processes personal data in accordance with applicable data protection laws, including the GDPR. For detailed information, please review our Privacy Policy.

10. Confidentiality

Each party agrees to maintain the confidentiality of any proprietary or confidential information disclosed by the other party. This obligation survives termination of the Agreement.

11. Warranties and Disclaimers

True Registrar warrants that services will be provided in a professional manner consistent with industry standards. However, services are provided "as is" and "as available" without warranties of any kind, either express or implied.

12.2 Exclusion of Damages

True Registrar shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunities, or business interruption.

12.3 Exceptions

The limitations in this section do not apply to: (a) liability for death or personal injury caused by negligence, (b) liability for fraud or fraudulent misrepresentation, or (c) liability that cannot be excluded under applicable law.

14.1 Suspension Rights

True Registrar may suspend services immediately without notice if:

• • Payment is overdue
• • You violate these Terms or the Acceptable Use Policy
• • True Registrar receives a valid legal order requiring suspension
• • True Registrar detects illegal activity or abuse

14.2 Termination by Client

You may terminate at any time by submitting a cancellation request through the account dashboard. For monthly services, notice must be given at least 7 days before the next billing date. For annual services, notice must be given at least 30 days before the renewal date.

14.6 Data Deletion After Termination

15. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond their reasonable control, including natural disasters, war, terrorism, strikes, government actions, power failures, internet disruptions, or pandemics.

16. Changes to These Terms

We may update these Terms from time to time. We will provide notice of material changes by email or through your account dashboard at least 30 days before the changes take effect. Your continued use of our services after changes become effective constitutes acceptance.

17. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the Netherlands, excluding its conflict of law provisions. For business customers, all disputes shall be submitted to the District Court of Oost-Brabant, location 's-Hertogenbosch.

For consumers, True Registrar participates in the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

18. General Provisions

These Terms, together with our Privacy Policy, SLA, and any service-specific agreements, constitute the entire agreement between you and True Registrar. If any provision is found invalid, the remaining provisions remain in full force.